South Coast Kampers - Rental Agreement

This agreement is made between South Coast Kampers/Allison Conduct and the person signing their acceptance of the terms within.

Please read through the associated Terms and Conditions document carefully. You can contact us in relation to this hire policy by email

Hire Bookings

Bookings are a minimum of two nights.

On completion of the rental agreement, terms and conditions will also be agreed.

The campervan hire booking form must be completed with a security deposit of £750.00.

The deposit payment confirms your acceptance to hire our vehicle which will be covered by our specified insurers, and upon receipt of emailed confirmation from us this contract shall have effect.

The hire charge is due in two stages, 50% of the total hire fee is due on booking, following that the remaining balance will be due one month before the rental period. If a booking is made within less than one months of the hire period, then full payment will be required on the day of booking.

Vehicles will not be released until full payments are made.

In the unlikely event of damage caused that exceeds the amount of the deposit, we have the right to charge by invoice for said amount.

Security deposit refunds can take up to 7 days but will be done as fast as possible.

Payment is only accepted by BACS.

All rights are reserved by us to refuse any hire if in our reasonable opinion you are not suitable to take possession of the vehicle and we do not need to state the reason for this. We take no responsibility for any detention, delay, loss, damage that you might experience, unless caused by our negligence.

You will be shown how to use the vehicle and what expectations that we have as to its intended use.

All drivers must be present for collection of the campervan. No exceptions can be made.

If you change your booking date, we will only honour booking deposits for a period of 1 year from the receipt after which time the booking deposit is forfeited and this will not be returned to you. This can only be changed once, and our cancellation notice above still applies.

By signing this agreement, you are also confirming that you will have answered the questions truthfully, supplying all required information.

You agree to return the vehicle to us in the same condition as you rented it, subject to expected wear and tear, with the same documents, parts and accessories, at the location and on the date and time agreed. Failure to do so may result in further charges applied.

Collection & Return

Collection time is after 14:00 on the date of hire. Exact time will be agreed at the point of booking. Return time is between 10:00 am 11:00 am this can be mutually agreed if any different times are required.

On arrival or collecting the hire van please ensure you allow at least an hour for us to show you around the van, go through the specifics of how to operate all the features within the van and describe how the vehicle is to be used.

We may also need to go through any last-minute paperwork.

Vehicles are to be returned within the agreed time and can only be returned outside our normal business hours via prior agreement with us. No refund is given for early return of the vehicle.

At South Coast Kampers we make every effort to ensure that your campervan is ready for collection on time, however, during busy periods, there may be some delays which are out of our control. If this is the case, no refunds will be due to you and no extension to your hire can be added, the campervan will still need to be returned at the agreement time set in the rental agreement.

Extras

We can provide extras, as detailed on the booking form, and these are priced accordingly. If these items are missing or damaged, we also have the right to charge you for replacements.

Engine Care

If any damage to the engine is caused by customer’s own actions, you will be liable for the cost of repair. This would include putting incorrect fuel into vehicle or driving too hard putting the engine under extreme load, driving too fast or ignoring warning lights. You are expected to take all reasonable steps to properly maintain the vehicle including checking tyre pressures and batteries every 500 miles. You must report to South Coast Kampers as soon as possible if a warning indication light is illuminated. You agree to maintain the Vehicle to these conditions and acknowledge that any mechanical damage occurred as a result of your failure to maintain the vehicle in accordance with this clause must be paid by the hirer.

Wheels/Tyres

You will ensure that the tyres are not damaged before hire and ensure that the wear is legal. During your hire period, if tyres and/or wheels are damaged, the cost for refurbishment will be required.

Health & Safety/Use of Appliances

Please use caution when using appliances.

Please ensure that the gas cylinder is attached correctly, as shown, and that the gas is turned off when not in use. The renter must not leave naked flames including the hob unattended when on. You must also ensure that all appliances, the water pump and the gas cylinder are turned off when driving and that the front swivel seat is turned in the correct position before travelling, this includes driving on private land such as campsites and if these conditions are breached, we will not be held responsible for any injury caused. The hirer must also ensure that the roof is secured before driving, this also includes driving on private land. Any damage caused as a result of not following these guidelines will be classed as negligence and you will be liable for repair costs involved.

The fridge can be used whilst driving, if you are not on electrical hook up you MUST ensure the leisure battery does not drop below 11.7

Seat Belts, Boosters & Baby Seats

We do not take responsibility with how the car seats are fitted into the vehicle. You can obtain advice on correct fitting from your car seat provider.

You are legally responsible for ensuring that appropriate car seats are used.

Extent of Hire

The van can be driven UK only. A period of hire cannot exceed three months.

In the case of winter hire, South Coast Kampers cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.

Prohibited use of Hire

Prohibited use of the vehicle is based on both the safety of the hirers and the preservation of our campervans.

Prohibited use includes, but may not be limited to:

• For carrying persons for hire, gain or reward.

• To carry any inflammable, explosive or corrosive materials.

• For using the vehicle for a purpose of which it is not designed including racing or driving in a dangerous or reckless manner.

• For carrying illegal substances or product either for commercial purposes, financial gain, or delivery of such goods.

• For driving the vehicle in an unsafe manner or on a unroadworthy condition.

• For driving the vehicle on unsealed and non-public roads.

• Leaving with the ignition key in or on the vehicle or unlocked while it is unoccupied.

• Submersion in water or in contact with saltwater.

If the vehicle is used as above, you have breached the terms and conditions of hire and are liable for costs involved to repair or replace the campervan.

Fuel

On collection the fuel tank will be full and must be returned to us full. An administration charge of £20.00 plus the cost of the missing fuel will be charged to you or invoiced if the van is missing diesel.

Your security deposit will be used to re-fuel the vehicle if required.

Use of Barbecues

You can use a barbecue if this is agreed by the site or land at which you are staying, however, please keep at a distance of 3 metres from the van when used and dispose of the barbecue correctly.

Drinking Water

The water stored in the van is not drinking water therefore we strongly suggest that you drink bottled water.

Keys

If the vehicles keys are lost or damaged you will be liable for the costs of replacing the keys and any cost associated with getting a new set of keys to you during your hire period.

Your Car

During your hire period, it is agreed that you may park your car on our premises; this will be at your own risk. We do not take any responsibility for loss of or damage to your car.

You may also be liable for informing your insurance company of your vehicle’s location.

Breakdown

Your van has 24-hour breakdown recovery. In the unlikely event of a breakdown, recovery or repair service will be provided by a Breakdown service. If they cannot repair the problem, you will be recovered back to a linked body shop associated with south Coast Kampers.

If repairs are undertaken and if you must make any payments, we will refund up to the price of £100.00 If the bill is more than this, you will need prior authorisation from us. This refund will only be given if you are not found to be at fault.

During a breakdown or loss of use of the campervan, our liability extends to either replacing your campervan with a similar one or refunding your hire charge for any days you lose the total use of the vehicle. A replacement camper may be offered subject to availability. If the breakdown is caused by negligence, you will be responsible for any recovery costs or repairs incurred and you will not be refunded for the hire time lost.

Should your rental be disrupted by a mechanical breakdown/campervan system malfunction (which does not extend to accident or damaged caused by you), for more than 48 hours after reporting to South Coast Kampers, you will be reimbursed up to a maximum of the gross nightly rental rate for each night affected until the problem is rectified.

If the campervan must be recovered, you must hand over the keys to the recovery driver and not abandon the campervan. If you abandon the camper, you will be liable for the costs of getting the vehicle back to South Coast Kampers plus any damage caused to the van as a result of being left.

You must use the campervan and its contents in the way explained to you and a handbook is provided to you to explain its use. You must use the campervan and its contents responsibly and must follow instructions given, where instructions are not provided, you must assume that ‘normal’ and ‘common sense’ rules apply.

You must only carry passengers that have allocated seatbelts. If additional passengers travel in the campervan, you will have breached the terms and conditions and we do not take responsibility for any accidents or injury caused as a result of this malpractice or rental period of hire lost as a result.

If there is damage caused to external parts including awnings or rails as a result of negligence, you will be liable for the cost of replacement. If these are damaged as a result of an accident, it must be reported to us at the time and again times noted, and photographs taken. If no direct instructions are given, it is assumed that ‘common sense’ is used, however, you can access advice and support at any time if you are unsure how to use an item. It is expected that you do not operate equipment until you have checked how to use it.

You must operate the raising of the roof or bed particularly as shown and in line with supporting information given.

You are liable for damage above cab height.

You are fully responsible for damage caused by failure to assess the height of the van and striking overhanging objects and subsequent damage to third parties and their property. You have a duty to report any damage to South Coast Kampers. This also includes any damage of the undercarriage of the vehicle and is classed as gross negligence. In these cases, you shall be liable for the full amount of damages. You shall be liable to South Coast Kampers for an amount commensurate to the severity of the negligence, up to and including the full amount of the loss.

The burden of proof that negligence has not occurred lies with the hirer.

Breaches of terms and conditions

If you breach the terms and conditions document or anything contained within this rental agreement as set out above, we have the right to cancel your booking without notification

If you are already in the van, we may require you to leave the van immediately.

If you breach conditions, you will not be refunded for your hire period and you will be liable for costs incurred in returning the campervan to us.

Privacy policy

We will collect personal information from you when booking such as name, address, email address and contact telephone number to book the campervan and required insurance.

We will only share identity information with our insurance company as required.

A copy of our privacy policy is available on request.

By checking the box on the booking form, you are also confirming that you will have answered the questions truthfully, supplying all required information.

Terminology: A ‘rental agreement’ is the document read and signed by the customer on collection and return of the company’s vehicle. Signing the rental agreement document forms a contract between the customer and South Coast Kampers. This document includes wording as ‘you’, ‘your’, ‘hirer’, ‘driver(s)’, ‘yourself’ which refers to the person or people hiring the campervan. The campervan or ‘vehicle’ means the vehicle under hire and includes the engine, tyres, accessories, living equipment, bed, seats, and any other specific equipment.